How to Submit a Support Ticket in SiteBuilder360 Manager
Need help with your hosting, billing, or website services? Submitting a support ticket through SiteBuilder360 Manager is the fastest way to get expert assistance!
Follow these simple steps:
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Log in to your account at https://manager.sitebuilder360.com.
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In the top menu, click Support and select Open Ticket.
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Choose the appropriate department (such as Technical Support, Billing, or Sales).
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Fill out the ticket form:
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Subject: Give a short description of your issue.
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Message: Provide detailed information about the problem or your request.
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Attachments: (Optional) Upload screenshots or documents that can help us assist you faster.
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Click Submit Ticket.
✅ Your ticket will be immediately sent to our support team.
✅ You’ll get email notifications when there are updates or replies to your ticket.
Tips for Faster Support:
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Be as detailed as possible about your issue.
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Include any error messages, URLs, or recent changes you made.
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If it's urgent, mention that clearly in the subject line (e.g., “URGENT: Website Down”).
Where to View Your Submitted Tickets
You can view and manage all your support tickets:
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Go to Support > Tickets in your Manager account.
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Click on any ticket to see updates, add replies, or close the ticket when your issue is resolved.
Need immediate help?
Feel free to submit a ticket now!
